Qui Sommes-nous


Hôtesse d'accueil Profil sur le Festival de Cannes


Profil is a premium reception and hospitality-staffing agency and a leading player in the four main market segments:

  • In-company reception-staffing services
  • Event reception and hospitality-staffing services
  • On-site reception and hospitality-staffing services
  • Reception-staffing services for cultural venues and museums

Profil has unrivalled expertise resulting from over 30 years of experience in the field.

Founded in 1990 by Delphine Demichel, Profil is today a wholly-owned subsidiary of the GL events Group, the world’s leading integrated Group in the events sector.

Drawing on its extensive experience and the support of GL events, the agency offers the highest quality services built on proximity, irreproachable business ethics, and efficient logistics in France and abroad.

Our goal is to deliver outstanding hospitality and reception services.

Hôtesse d'accueil Profil sur Equita Lyon

Our advantages

  • The agency is organized into four divisions with specific areas of expertise: In-company Reception Services, Event reception and Hospitality-staffing Services, On-site Reception and Hospitality-staffing Services, Reception-staffing Services for Cultural Venues and Museums.
  • The agency has unrivalled expertise resulting from over 30 years of experience in the field
  • The agency benefits from the support and methods of a major international group, GL events
  • The agency provides a tailor-made service to guarantee results that meet your specific requirements
  • A culture of excellence applied to every stage of your project
  • Innovative tools to monitor and drive performance (ProfilApp, Profil Plany, etc.)


Hôtesse d'accueil Profil sur les marches du Palais Brongniart

Our expertise

Areas of expertise

We use our experience to deliver a top-level hospitality service, with expertise in drawing up hospitality protocols and sizing teams according to requirements.
In addition to managing your stewards and hostesses, our experts can assist you with your project in various other ways: advice, storage, logistics plan, setting up reception desks, layout out of the reception space, uniform design, flock printing, creation of specific web applications, creation of badges, creation of goodies, etc.


Recruitment open to everyone
A carefully-selected team, in line with your specifications and in total compliance with labor regulations.


A made-to-measure training program to ensure teams understand and share your values and goals.


Ensuring the highest quality service thanks to several levels of control. The agency has the "NF Service Prestataire d’accueil" certification (French standard for hospitality and reception service providers).


Promoting and conveying your image down to the smallest detail.

Our methodology



Understanding your needs and constraints

  • Organization of a kick-off meeting
  • Definition of objectives and KPIs
  • Project design


Support from your dedicated project manager

  • Recruitment launch
  • Organization of services
  • Management of the teams
  • Selection of tools, drafting of specific manuals and sourcing of uniforms


Anticipation, responsiveness and control

  • Setting up the teams
  • Check-in / check-out
  • Schedule monitoring
  • Monitoring and assessment of the teams


Discussion about potential areas for improvement

  • Customer debriefing: review of the service
  • Measurement of customer satisfaction
  • Drafting of a quality assessment/feedback report