Our goal is to provide an outstanding reception service to ensure visitors enjoy the very best experience in your venue or site
Elegance Performance Emotion Long-term Management Ethics Consideration
Whatever the type of venue or reception site and the frequency of your requirements, we manage all your reception services for the general public, VIPs and guests on a day-to-day basis. Types of venues and sites in which we work:
Stadia, arenas/concert halls, shops, museums & airports.
We provide a solid, long-term management structure to ensure smooth-running reception and hospitality services on a daily basis.
We have forged our expertise in the most demanding reception venues and sites, based on the following services:
- Establishment of reception/hospitality protocols and sizing of the teams.
- Recruiting, training, supervising and retaining personnel dedicated to the site/venue.
- Drafting and delivering practical and theoretical training sessions to ensure the team has all the requisite skills and information.
- Guaranteeing a high quality service through procedures and innovative tools devoted to performance.
- Welcoming and guiding visitors
- VIP protocol/welcome and assistance
- Hospitality area reception, distribution of wristbands
- Access control
- Visitor attendance form
- Showing visitors to their seats
- Distribution of gifts
- Serving drinks
- Management of queues
- Qualification of customer expectations and orientation towards the requisite personnel
- Reception hostesses and stewards, cultural guides